Complaints Policy
Concerns should be recorded with the service date, property location, job reference, and a clear description of what happened.
AccessClear boundaries make a better project.
Information to include
Provide your name, callback details, service address, service date, estimate or job reference, the issue, and the outcome you are requesting. Keep photographs, messages, and written scope documents.
Review process
The service provider should acknowledge the complaint, identify who owns the response, review the written scope and available records, and give a clear next step. Ask when to expect a response and who handles escalation.